Because shipping time may vary among our suppliers we will provide our customers with the most accurate estimated delivery times. However, from time to time our suppliers may experience production delays. In the event of a shipping delay, Mon Petit Bijou will notify you promptly and cannot be held responsible for shipping delays beyond the estimates of delivery times.
Standard shipping times for large or custom pieces may range from 2 weeks to 15 weeks.
Mon Petit Bijou ships orders via UPS, USPS, and specialized furniture carriers within the 48 Contiguous States only. We will determine which carrier to use depending on the weight and dimensions of your purchase. If you have purchased several items they may be sent to you in multiple shipments, and require different shipment methods.
Because furniture items are bulky and heavy, our cost to ship them is higher than for other items and require a shipping surcharge. The shipping surcharge is noted when an item is placed in your shopping cart.
Furniture shipped Standard delivery is typically placed inside the front door of the home (first floor). With a Standard Delivery, you will be responsible for taking your furniture item into your room, setting it up, and discarding the packaging material. This is a Standard delivery service.
Set up & Installation delivery is currently only available in certain parts of California. Our Set Up & Installation Delivery initials that the delivery service brings your purchase into your desired room, sets it up in the place when you desire and takes all packaging material away with them. A Set Up & Installation delivery requires an additional surcharge and must be scheduled through our customer service team.
Mon Petit Bijou subcontracts with third party furniture delivery companies. As the delivery companies are not affiliated with Mon Petit Bijou, we are not responsible, nor can we guarantee the performance of these companies or their employees.
When a specialized furniture carrier is used to ship your furniture, the carrier will contact you to schedule your delivery time. Deliveries are usually scheduled within a 5 hour window. If you are unable to meet your scheduled appointment time, please call in advance to reschedule your furniture delivery. If delivery cannot be scheduled within 10 days, applicable storage fees will be added to the shipping cost and applied to your credit card. If you miss your scheduled delivery time your credit card will be charged $50 for every delivery attempt.
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock usually within 1 - 4 weeks. In the event of any delay, we will notify you by mail or email.
Receiving Your Shipment
Most furniture carriers will schedule your delivery Monday through Friday between the hours of 8:00 am and 5:00 pm. You must be present to receive, inspect and sign for your delivery. Please do not arrange to have shipments dropped off when no one is home as someone must sign for your delivery. When the carrier contacts you, please make note of the company's name and phone number. This will be very helpful if you need to contact them for any reason. It is essential that you contact the carrier (not Mon Petit Bijou) should you need to reschedule your delivery appointment. When delivery appointments are missed, the shipping company will assess a missed appointment charge of $50.
Much care is taken in packaging your furniture to ensure safe transport to your home. Although items are packaged properly, in some instances transit-related damage may occur. It is very important that you inspect your package carefully when it arrives. Take time to personally note any damage to your furniture and to the packing materials-box on the delivery receipt itself. Do not sigh the shipping documents without recording details of transit damage. Please be very specific and document your findings a condition to your signature. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the top corner, punctured or wet). Allowing the delivery agent to notate any damages will interfere with our ability to file a damage claim on your behalf. If you are very specific with your details this will insure fewer problems in getting a replacement or credit for the package if needed.
Upon inspection, if you find that your merchandise is damaged, please try and contact us immediately before you accept the delivery. Often times it is much easier for us to send a replacement "part" if only a part of the shipment is damaged in the interest of saving valuable time. However, if the main frame of the furniture is obviously damaged, it may be recommended that you decline acceptance of the delivery. All damages must be reported to Mon Petit Bijou immediately at the time of delivery by calling us at 1-800-945-0015. We will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above, and if not reported to us within 3 days of the delivery.
Freight companies are instructed to deliver your items during the time frame that was scheduled with you. However, if for any reason your items were delivered at a time when you were not home, please do not move the boxes and contact us immediately for further instructions.
Returns & Exchanges Policy:
We proudly stand behind the quality brand names that we sell at Mon Petit Bijou. If for any reason you are dissatisfied with your purchase, we will gladly take it back within 30 days of the item receipt and refund you for the original purchase price, minus the shipping, handling, gift wrapping or other charges according to our Return/Exchange Instructions.
Please note: In order to return an item to Mon Petit Bijou, you must first obtain a Return Authorization Number (see instructions below) before your package is returned. Furthermore, Mon Petit Bijou will not accept any returns after 30 days. The item must be returned in new and unused condition in the original packaging, with all parts and accessories included to insure full credit. We cannot accept a return of any item with any indication that it has been used.
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping and wrapping costs - and take whatever corrective action you tell us to on your return form (on the back of the packing slip included in your package).
Mon Petit Bijou Outlet and all Sale items can not be returned or exchanged. All sales are final.
Custom design furnishing, linens, and any made to order items or special order items cannot be returned. Because these items are made especially for you, Mon Petit Bijou cannot accept returns of custom made items.
How To Return Or Exchange An Item:
1) You will need to contact us for a return authorization number via phone 1-800-945-0015 or email: firstname.lastname@example.org and specify in the subject box that your email is a return authorization request. Please let us know the reason for your return/exchange so we can serve you better in the future
2) When you prepare your package to send back, write your RA# on the outside of your package, and place inside of the box on paper, your RA#, your first and last name, order number, and credit card that you want to be credited.
3) You must ship back the package by way of tracking number and you must insure the package for the whole value of the item/s. Therefore, you must use UPS or US Postal Service with delivery confirmation. Mon Petit Bijou is not responsible for lost or damaged packages. Please also retain your postal and insurance receipts in case of a lost or damaged return.
Ship Returns to:
Mon Petit Bijou Returns Department 922 State Street Santa Barbara, CA 93101
4) Once we have received your return, and have verified that the package is returnable, we will either ship you an exchange or credit back your credit card and you will see the credit within one billing cycle.
You will not be refunded for your initial shipping charge, or shipping charges for exchanges or returns. All shipping charges are the customer's responsibility.
If for any reason you need to cancel your order prior to receiving it, you must contact us within 5 days of placing your order. If you contact us later than 5 days, you will be charged a 20% restocking fee.