• Ordering & Shipping
  • You may order from MonPetitBijou.com online 24 hours a day, 7 days a week, or by telephone Monday through Saturday from 10 am to 6 pm Pacific Standard Time. If you have specific questions to relay to our wonderful customer service team, please do not hesitate to call us toll free at
    1-800-945-0015.

    If you are ordering online and have questions, you may always process your order and make note to call you before we ship your order. In addition, we may have items in our store that are not on our website, so we may be able to suggest other alternatives for purchase.

    Mon Petit Bijou accepts payments by credit card from American Express, Visa, Master Card, and Discover. We also accept Personal or Cashier Checks however, your merchandise will not be shipped until your check has cleared the bank. In accordance with regulations of the State of California, applicable sales tax is automatically calculated for shipments to residents of California at a rate of 8.25%. Those who live outside California will not be charge sales tax for orders placed, but may wish to consult applicable tax laws in their individual state.
  • In Stock Item Shipping
  • Holiday Shipping
    For delivery by December 23rd your order must be received no later than December 13th.

    Estimated Domestic (48 States) Delivery Times:
    • Standard:
    • 5-7 business days (Monday-Friday)

    • 2nd Day Air:
    • 3-4 business days (Monday-Friday)

    • Next Day Air:
    • 1-3 business days (Monday-Friday)


  • Ground Domestic Shipping Charges:
  • Amount of Purchase
  • Shipping Charges

  •  
  • Up to $74.99
  • $10.00

  •  
  • $74.99-$149.99
  • $16.50

  •  
  • $150 - $249.99
  • $22.00

  •  
  • $250 - $499.99
  • $28.00

  •  
  • $500 & Up
  • $40.00



  • 2 Day Air Domestic Shipping Charges:
  • Amount of Purchase
  • Shipping Charges

  •  
  • Up to $149.99
  • $30.00

  •  
  • $150 - $249.99
  • $34.00

  •  
  • $250 - $499.99
  • $38.00

  •  
  • $500 & Up
  • $52.00



  • Next Day Air Domestic Shipping Charges:
  • Amount of Purchase
  • Shipping Charges

  •  
  • Up to $149.99
  • $52.00

  •  
  • $150 - $249.99
  • $54.00

  •  
  • $250 - $499.99
  • $60.00

  •  
  • $500 & Up
  • $72.00
  • Shipping Address:
    Please make sure that you specify an accurate shipping address, being specific to include apartment numbers, and any other address detail needed for accurate delivery. If your package is returned to us because of an incomplete shipping address, you will be charged a $7 reship fee on your credit card, and your package will have to be re-routed and may take additional time to reach you.

    Oversize packages
    Oversize packages may incur additional shipping charges if a 2-day select or overnight delivery is required.

    Additional Shipping Charges
    Shipping charges for some packages may exceed our check-out estimate. As the check-out shipping is a rough estimate, sometimes it may be necessary to adjust the price of your package. If we feel this applies to your shipment, we will call you in advance to notify you of this adjustment.

    Once you have completed your order, we will send you an email confirmation with a link that will allow you to track your order. Once you receive this link, you can go to the UPS website at www.ups.com to track your order.

    International Orders (Including Hawaii, Alaska & Puerto Rico) 
    International orders are generally shipped to you by the United States Postal Service, Airmail Parcel Post Insured. This way we can track your package as the postal service varies greatly in each country. If you require a rush international shipment, we do ship Two-day air by way of UPS. Because this service is generally expensive, we request that you contact us in order to receive a quote as it depends greatly on the size and weight of your package. Furthermore, we cannot offer shipment on oversize items such as furnishings overseas/international.

    Taxes, Custom Charges, and Duty Fees

    It is the receiver's responsibility to pay all Taxes, Custom Charges, and Duty Fees. Please note that in some countries these charges can be anywhere between 10% - 50% of your purchase amount. If for any reason you refuse your package, you will still be charged for the shipping costs of your purchase, as well as the return shipping charges back to us, and any other charges that Customs may require.

  • International Order Delivery Times:
  • Standard:
  • 7-15 business days (Monday-Friday)

  • Premium:
  • 3-6 business days (Monday-Friday)

  • Express:
  • 2-3 business days (Monday-Friday)


  • Shipping On Special Orders & Furniture
  • Because shipping time may vary among our suppliers we will provide our customers with the most accurate estimated delivery times. However, from time to time our suppliers may experience production delays. In the event of a shipping delay, Mon Petit Bijou will notify you promptly and cannot be held responsible for shipping delays beyond the estimates of delivery times.

    Standard shipping times for large or custom pieces may range from 2 weeks to 15 weeks.
    Mon Petit Bijou ships orders via UPS, USPS, and specialized furniture carriers within the 48 Contiguous States only. We will determine which carrier to use depending on the weight and dimensions of your purchase. If you have purchased several items they may be sent to you in multiple shipments, and require different shipment methods.

    Because furniture items are bulky and heavy, our cost to ship them is higher than for other items and require a shipping surcharge. The shipping surcharge is noted when an item is placed in your shopping cart.

    Furniture shipped Standard delivery is typically placed inside the front door of the home (first floor). With a Standard Delivery, you will be responsible for taking your furniture item into your room, setting it up, and discarding the packaging material. This is a Standard delivery service.

    Set up & Installation delivery is currently only available in certain parts of California. Our Set Up & Installation Delivery initials that the delivery service brings your purchase into your desired room, sets it up in the place when you desire and takes all packaging material away with them. A Set Up & Installation delivery requires an additional surcharge and must be scheduled through our customer service team. Mon Petit Bijou subcontracts with third party furniture delivery companies. As the delivery companies are not affiliated with Mon Petit Bijou, we are not responsible, nor can we guarantee the performance of these companies or their employees. When a specialized furniture carrier is used to ship your furniture, the carrier will contact you to schedule your delivery time. Deliveries are usually scheduled within a 5 hour window. If you are unable to meet your scheduled appointment time, please call in advance to reschedule your furniture delivery. If delivery cannot be scheduled within 10 days, applicable storage fees will be added to the shipping cost and applied to your credit card. If you miss your scheduled delivery time your credit card will be charged $50 for every delivery attempt.

    Backorders
    In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock usually within 1 - 4 weeks. In the event of any delay, we will notify you by mail or email.

    Receiving Your Shipment
    Most furniture carriers will schedule your delivery Monday through Friday between the hours of 8:00 am and 5:00 pm. You must be present to receive, inspect and sign for your delivery. Please do not arrange to have shipments dropped off when no one is home as someone must sign for your delivery. When the carrier contacts you, please make note of the company's name and phone number. This will be very helpful if you need to contact them for any reason. It is essential that you contact the carrier (not Mon Petit Bijou) should you need to reschedule your delivery appointment. When delivery appointments are missed, the shipping company will assess a missed appointment charge of $50.

    Much care is taken in packaging your furniture to ensure safe transport to your home. Although items are packaged properly, in some instances transit-related damage may occur. It is very important that you inspect your package carefully when it arrives. Take time to personally note any damage to your furniture and to the packing materials-box on the delivery receipt itself. Do not sigh the shipping documents without recording details of transit damage. Please be very specific and document your findings a condition to your signature. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the top corner, punctured or wet). Allowing the delivery agent to notate any damages will interfere with our ability to file a damage claim on your behalf. If you are very specific with your details this will insure fewer problems in getting a replacement or credit for the package if needed.

    Upon inspection, if you find that your merchandise is damaged, please try and contact us immediately before you accept the delivery. Often times it is much easier for us to send a replacement "part" if only a part of the shipment is damaged in the interest of saving valuable time. However, if the main frame of the furniture is obviously damaged, it may be recommended that you decline acceptance of the delivery. All damages must be reported to Mon Petit Bijou immediately at the time of delivery by calling us at 1-800-945-0015. We will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above, and if not reported to us within 3 days of the delivery.

    Freight companies are instructed to deliver your items during the time frame that was scheduled with you. However, if for any reason your items were delivered at a time when you were not home, please do not move the boxes and contact us immediately for further instructions.

    Returns & Exchanges Policy:
    We proudly stand behind the quality brand names that we sell at Mon Petit Bijou. If for any reason you are dissatisfied with your purchase, we will gladly take it back within 30 days of the item receipt and refund you for the original purchase price, minus the shipping, handling, gift wrapping or other charges according to our Return/Exchange Instructions.

    Please note: In order to return an item to Mon Petit Bijou, you must first obtain a Return Authorization Number (see instructions below) before your package is returned. Furthermore, Mon Petit Bijou will not accept any returns after 30 days. The item must be returned in new and unused condition in the original packaging, with all parts and accessories included to insure full credit. We cannot accept a return of any item with any indication that it has been used.

    In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping and wrapping costs - and take whatever corrective action you tell us to on your return form (on the back of the packing slip included in your package).

    Mon Petit Bijou Outlet and all Sale items can not be returned or exchanged. All sales are final.

    Custom design furnishing, linens, and any made to order items or special order items cannot be returned. Because these items are made especially for you, Mon Petit Bijou cannot accept returns of custom made items.

    How To Return Or Exchange An Item:
    1) You will need to contact us for a return authorization number via phone 1-800-945-0015 or email: customerservice@monpetitbijou.com and specify in the subject box that your email is a return authorization request. Please let us know the reason for your return/exchange so we can serve you better in the future

    2) When you prepare your package to send back, write your RA# on the outside of your package, and place inside of the box on paper, your RA#, your first and last name, order number, and credit card that you want to be credited.

    3) You must ship back the package by way of tracking number and you must insure the package for the whole value of the item/s. Therefore, you must use UPS or US Postal Service with delivery confirmation. Mon Petit Bijou is not responsible for lost or damaged packages. Please also retain your postal and insurance receipts in case of a lost or damaged return.

    Ship Returns to:
    Mon Petit Bijou Returns Department 922 State Street Santa Barbara, CA 93101

    4) Once we have received your return, and have verified that the package is returnable, we will either ship you an exchange or credit back your credit card and you will see the credit within one billing cycle.

    You will not be refunded for your initial shipping charge, or shipping charges for exchanges or returns. All shipping charges are the customer's responsibility.

    If for any reason you need to cancel your order prior to receiving it, you must contact us within 5 days of placing your order. If you contact us later than 5 days, you will be charged a 20% restocking fee.