Ordering & Shipping:

You may order from MonPetitBijou.com online 24 hours a day, 7 days a
week, or by telephone Monday through Saturday from 10 am to 6 pm
Pacific Standard Time. If you have specific questions to relay to our
wonderful customer service team, please do not hesitate to call us toll free
at 1-800-945-0015. If you are ordering online and have questions, you
may always process your order and make note to call you before we ship
your order. In addition, we may have items in our store that are not on
our website, so we may be able to suggest other alternatives for purchase.

Mon Petit Bijou accepts payments by credit card from
American Express, Visa, Master Card, and Discover. We also
accept Personal or Cashier Checks however, your merchandise
will not be shipped until your check has cleared the bank.
In accordance with regulations of the State of California, applicable sales
tax is automatically calculated for shipments to residents of California at a
rate of 7.75%.
Those who live outside California will not be charge sales tax for orders
placed, but may wish to consult applicable tax laws in their individual
state.

IN STOCK ITEM SHIPPING:

Holiday Shipping
For delivery by December 23rd your order must be received
no later than December 13th.

Estimated Domestic (48 States) Delivery Times:
Standard: 5-7 business days (Monday-Friday)
2nd Day Air: 3-4 business days (Monday-Friday)
Next Day Air: 1-3 business days (Monday-Friday)

Ground Domestic Shipping Charges:

2 Day Air Domestic Shipping Charges:

Next Day Air Domestic Shipping Charges:

Note: Please make sure that you specify an accurate shipping address,
being specific to include apartment numbers, and any other address detail
needed for accurate delivery. If your package is returned to us because of
an incomplete shipping address, you will be charged a $7 reship fee on
your credit card, and your package will have to be re-routed and may
take additional time to reach you.

Note: Oversize packages may incur additional shipping charges if a 2-day
select or overnight delivery is required.

Please note that shipping charges for some packages may exceed our
check-out estimate. As the check-out shipping is a rough estimate,
sometimes it may be necessary to adjust the price of your package. If we
feel this applies to your shipment, we will call you in advance to notify
you of this adjustment.

Once you have completed your order, we will send you an email
confirmation with a link that will allow you to track your order.
Once you receive this link, you can go to the UPS website at
www.ups.com to track your order.

International Orders (Including Hawaii, Alaska & Puerto Rico)
are generally shipped to you by the United States Postal Service, Airmail
Parcel Post Insured. This way we can track your package as the postal
service varies greatly in each country. If you require a rush international
shipment, we do ship Two-day air by way of UPS. Because this service is
generally expensive, we request that you contact us in order to receive a
quote as it depends greatly on the size and weight of your package.
Furthermore, we cannot offer shipment on oversize items such as
furnishings overseas/international.

Please note that it is the receiver's responsibility to pay all Taxes, Custom
Charges, and Duty Fees. Please note that in some countries these charges
can be anywhere between 10% - 50% of your purchase amount. If for any
reason you refuse your package, you will still be charged for the shipping
costs of your purchase, as well as the return shipping charges back to us,
and any other charges that Customs may require.

INTERNATIONAL ORDER DELIVERY TIMES:
Standard: 7-15 business days (Monday-Friday)
Premium: 3-6 business days (Monday-Friday)
Express: 2-3 business days (Monday-Friday)

SHIPPING ON SPECIAL ORDERS & FURNITURE:

Because shipping time may vary among our suppliers we will provide our
customers with the most accurate estimated delivery times. However,
from time to time our suppliers may experience production delays. In the
event of a shipping delay, Mon Petit Bijou will notify you promptly and
cannot be held responsible for shipping delays beyond the estimates of
delivery times.

Standard shipping times for large or custom pieces may range
from 2 weeks to 15 weeks.
Mon Petit Bijou ships orders via UPS, USPS, and specialized furniture
carriers within the 48 Contiguous States only. We will determine which
carrier to use depending on the weight and dimensions of your purchase.
If you have purchased several items they may be sent to you in multiple
shipments, and require different shipment methods.

Because furniture items are bulky and heavy, our cost to ship them is
higher than for other items and require a shipping surcharge. The shipping
surcharge is noted when an item is placed in your shopping cart.

Furniture shipped Standard delivery is typically placed inside the front
door of the home (first floor). With a Standard Delivery, you will be
responsible for taking your furniture item into your room, setting it up,
and discarding the packaging material. This is a Standard delivery service.

Set up & Installation delivery is currently only available in certain parts of
California. Our Set Up & Installation Delivery initials that the delivery
service brings your purchase into your desired room, sets it up in the
place when you desire and takes all packaging material away with them.
A Set Up & Installation delivery requires an additional surcharge and must
be scheduled through our customer service team.

Mon Petit Bijou subcontracts with third party furniture delivery
companies. As the delivery companies are not affiliated with Mon Petit
Bijou, we are not responsible, nor can we guarantee the performance of
these companies or their employees.

When a specialized furniture carrier is used to ship your furniture, the
carrier will contact you to schedule your delivery time. Deliveries are
usually scheduled within a 5 hour window. If you are unable to meet
your scheduled appointment time, please call in advance to reschedule
your furniture delivery. If delivery cannot be scheduled within 10 days,
applicable storage fees will be added to the shipping cost and applied to
your credit card. If you miss your scheduled delivery time your credit
card will be charged $50 for every delivery attempt.

BACKORDERS

In some cases, shipping may be postponed due to a lack of product
availability. Items that are on backorder will be shipped when they are
received in stock usually within 1 - 4 weeks. In the event of any delay, we
will notify you by mail or email.

RECEIVING YOUR SHIPMENT

Most furniture carriers will schedule your delivery Monday through Friday
between the hours of 8:00 am and 5:00 pm. You must be present to
receive, inspect and sign for your delivery. Please do not arrange to have
shipments dropped off when no one is home as someone must sign for
your delivery. When the carrier contacts you, please make note of the
company's name and phone number. This will be very helpful if you need
to contact them for any reason. It is essential that you contact the carrier
(not Mon Petit Bijou) should you need to reschedule your delivery
appointment. When delivery appointments are missed, the shipping
company will assess a missed appointment charge of $50.

Much care is taken in packaging your furniture to ensure safe transport to
your home. Although items are packaged properly, in some instances
transit-related damage may occur. It is very important that you inspect
your package carefully when it arrives. Take time to personally note any
damage to your furniture and to the packing materials-box on the
delivery receipt itself. Do not sigh the shipping documents without
recording details of transit damage. Please be very specific and document
your findings a condition to your signature. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the
top corner, punctured or wet). Allowing the delivery agent to notate any
damages will interfere with our ability to file a damage claim on your
behalf. If you are very specific with your details this will insure fewer
problems in getting a replacement or credit for the package if needed.

Upon inspection, if you find that your merchandise is damaged, please
try and contact us immediately before you accept the delivery.
Often times it is much easier for us to send a replacement "part" if only a
part of the shipment is damaged in the interest of saving valuable time.
However, if the main frame of the furniture is obviously damaged, it may
be recommended that you decline acceptance of the delivery. All
damages must be reported to Mon Petit Bijou immediately at the time of
delivery by calling us at 1-800-945-0015. We will be unable to assist you
in repair or replacement of damaged merchandise if it is not thoroughly
inspected and documented as described above, and if not reported to us
within 3 days of the delivery.

Freight companies are instructed to deliver your items during the time
frame that was scheduled with you. However, if for any reason your
items were delivered at a time when you were not home, please do not
move the boxes and contact us immediately for further instructions.

RETURNS & EXCHANGES POLICY:

We proudly stand behind the quality brand names that we sell at Mon
Petit Bijou. If for any reason you are dissatisfied with your purchase, we
will gladly take it back within 30 days of the item receipt and refund you
for the original purchase price, minus the shipping, handling, gift
wrapping or other charges according to our Return/Exchange Instructions.

Please note: In order to return an item to Mon Petit Bijou, you must first
obtain a Return Authorization Number (see instructions below) before
your package is returned. Furthermore, Mon Petit Bijou
will not accept any returns after 30 days.
The item must be returned in new and unused condition in the original
packaging, with all parts and accessories included to insure full credit. We
cannot accept a return of any item with any indication
that it has been used.

In the unlikely event that we processed your order incorrectly or shipped
you a defective item, we will gladly take back that item and credit you
the purchase price, sales tax and original shipping and wrapping costs -
and take whatever corrective action you tell us to on your return form
(on the back of the packing slip included in your package).

Mon Petit Bijou Outlet and all Sale items can
not be returned or exchanged.
All sales are final.

Custom design furnishing, linens, and any made to order items or
special order items cannot be returned.
Because these items are made especially for you,
Mon Petit Bijou cannot accept returns of custom made items.

HOW TO RETURN OR EXCHANGE AN ITEM:

1) You will need to contact us for a return authorization number via
phone 1-800-945-0015 or email: customerservice@monpetitbijou.com
and specify in the subject box that your email is a return authorization
request. Please let us know the reason for your return/exchange so we can
serve you better in the future

2) When you prepare your package to send back, write your RA# on
the outside of your package, and place inside of the box on paper, your
RA#, your first and last name, order number, and credit card
that you want to be credited.

3) You must ship back the package by way of tracking number and
you must insure the package for the whole value of the item/s. Therefore,
you must use UPS or US Postal Service with delivery confirmation. Mon
Petit Bijou is not responsible for lost or damaged packages. Please also
retain your postal and insurance receipts in case
of a lost or damaged return.

Ship Returns to:

Mon Petit Bijou
Returns Department
922 State Street
Santa Barbara, CA 93101

4) Once we have received your return, and have verified that the
package is returnable, we will either ship you an exchange or credit back
your credit card and you will see the credit within one billing cycle.

You will not be refunded for your initial shipping charge, or shipping
charges for exchanges or returns. All shipping charges are
the customer's responsibility.

If for any reason you need to cancel your order prior to receiving it, you
must contact us within 5 days of placing your order. If you contact us
later than 5 days, you will be charged a 20% restocking fee.